Job description

Outlet Operation

•  Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
•  Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
•  Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
•  Take food and beverage orders according to guest’s requirements and preferences
•  Deliver food & beverage services in accordance to departmental standards and procedures
•  Ensure that all food & beverage are served according to service standard
•  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
•  Try to remember individual patron’s names and their preferences to extend a personalized service
•  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
•  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
•  Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
•  Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
•  Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

•  Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
•  Be well versed in hotel fire & life safety/emergency procedures
•  Attend all briefings, meetings and trainings as assigned by management
•  Report for duty on time wearing clean and complete uniform at all times
•  Maintain a high standard of personal appearance and hygiene at all times
•  Perform other reasonable duties assigned by the Management of the Hotel