Job description

•  Attend daily briefings and takes on daily assigned tasks
•  Understand the difference in guest levels (VIPs) and Room Categories
•  Clean and maintain areas of responsibility according to standards and procedures
•  Replenish guest supplies and ensure that guests requests are promptly attended to
•  Report damage or malfunction in hotel rooms/areas to Supervisor
•  Maintain equipment in a proper state of cleanliness
•  Maintain a section room report as well as a daily productivity report
•  Reports lost and found articles to the housekeeping office immediately
•  Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
•  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
•  Record room status in allocated section accurately
•  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities 

•  Be well versed in hotel fire & life safety/emergency procedures
•  Attend all briefings, meetings and trainings as assigned by management
•  Maintain a high standard of personal appearance and hygiene at all times
•  Perform other reasonable duties assigned by the assigned by the Management
•  Establish and maintain effective employee working relationships
Main Complexity/Critical issues in the Job 
•  Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Qualifications
•  Primary school education
•  Good oral proficiency in English language
•  No experience is required, training will be provided

Additional Information

•  Experience is an asset
•  Prior experience working with Opera or a related system
•  Strong interpersonal and problem solving abilities
•  Fluency in English, additional languages are a plus