Job description

About The Role :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

•  Consistently offer professional, friendly and engaging service
•  Lead and manage all aspects of the Front desk and ensure all service standards are followed
•  Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
•  Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
•  Handle guest concerns and react quickly, logging and notifying proper areas.
•  Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
•  Balance operational, administrative and Colleague needs
•  Assist guests regarding hotel facilities in an informative and helpful way
•  Follow department policies, procedures and service standards

Qualifications

•  Diploma in Tourism / Hospitality Management
•  Minimum 2 years of relevant experience in a similar capacity
•  Excellent reading, writing and oral proficiency in English language
•  Ability to speak other languages
•  Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.
Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."