Job description

About The Role :

•  Assist in greeting and seating guests.
•  Perform the task of maximize sales opportunities through knowledge of product and suggestions.
•  Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
•  Assist in supervising the team in providing quality service to the guests.
•  Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
•  Serve food and beverage to guests in the banquet area.
•  Assist with the set up of thebanquet area
•  Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
•  Promote the restaurant’s specialties and serve in accordance to the established standards.
•  Ensure that the working areas are well maintained.
•  Be helpful towards guests that need assistance.
•  Clean and prepare tables for inflow of guests.
•  Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
•  Keep tables and service areas clean and tidy as per procedure manual.
•  Maintain hygienic food service techniques during service.
•  Take responsibility for your designated section and station.
•  Coach and train team to deliver consistent service
•  Perform all tasks to Fairmont Brand standards.
•  Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.