Technician

Customer Success, Service & Operations 7 months ago
Employment Information

Job description

•    Perform diagnostics on vehicles to identify mechanical, electrical, and electronic issues.
•    Repair or replace faulty parts, including engines, transmissions, brakes, electrical systems, and more.
•    Conduct routine maintenance on vehicles, such as oil changes, tire rotations, brake inspections, and fluid replacements.
•    Use diagnostic tools and equipment to assess vehicle issues and communicate findings to customers.
•    Test vehicles after repairs to ensure proper functioning and safety.
•    Provide estimates for repairs and discuss options with customers.
•    Ensure that all work is completed according to manufacturer specifications and safety standards.
•    Maintain accurate records of services performed, parts used, and labor hours.
•    Keep the work environment clean, organized, and safe.
•    Stay updated with new technologies, repair techniques, and automotive trends.
•    Collaborate with other technicians and staff to solve complex problems.
•    Maintain customer satisfaction by providing quality service and clear communication.

 

Skills
Customer Support Service Level Agreement (SLA) Management Onboarding & Training Feedback Collection & Analysis Retention Strategies Customer Satisfaction Measurement Project Scheduling
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