Job description

•    Call Management: Efficiently handle a high volume of inbound and outbound calls, ensuring to always identify yourself and the clinic.
•    Patient Assistance: Provide assistance to patients and other callers, either directly or by taking messages and directing calls to the appropriate personnel.
•    Patient Registration: Complete initial registration information for new patients according to established policies and procedures.
•    Data Updates: Update patient information in the computer database and scan any updated paperwork into the Electronic Health Record (EHR) under the correct tabs, including documenting phone notes as necessary.
•    Communication Protocol: Follow established communication scripts for handling various topics.
•    Needs Assessment: Identify and clarify the needs of patients and other customers, researching issues to provide effective solutions and alternatives.
•    EHR Navigation: Navigate through patient charts in the EHR to locate relevant information efficiently.
•    EHR Maintenance: Maintain and manage daily worklists in the EHR.
•    Cost Information: Inform patients about their share of costs and co-pays for all types of payers.
•    Insurance Verification: Verify coverage under insurance, Medicare/Medi-Cal, Managed Care, and other federal/state programs.
•    Pharmacy and Clinical Verification: Confirm pharmacy information and other clinical details related to a patient s visit.
•    Payment Processing: Process patient payments over the phone securely.
•    Documentation: Document notes in the system regarding collections, payment arrangements, missed appointments, and other relevant conversations.
•    Call Reminder Monitoring: Monitor the automatic call reminder system to ensure cancellations are identified and reconciled with the schedule.
•    Manual Reminders: Manually remind patients of appointments when the automatic reminder system is unable to do so.
•    Additional Duties: Perform other tasks as assigned by the supervisor.