Job description

•    Respond promptly and professionally to customer inquiries via email and chat.
•    Provide detailed information regarding customer orders, purchase replacements, and repair services.
•    Assist customers with warranty claims and explain how to benefit from available coupons. Handle refunds for canceled orders and resolve any other queries.
•    Guide and assist customers through the website for purchases or other needs.
•    Address and resolve customer issues efficiently to ensure high satisfaction levels.
•    Maintain an up-to-date knowledge of products and services offered by the e-commerce portal.
•    Accurately document customer interactions and feedback.
•    Collaborate with team members and other departments to resolve complex issues.
•    Achieve performance targets and adhere to service level agreements (SLAs) set by the company.

Qualifications:

•    Any bachelors Degree.
•    Proven experience in customer service, preferably in the e-commerce sector.
•    Excellent written communication skills with strong attention to detail.
•    Ability to handle multiple customer inquiries simultaneously and efficiently.
•    Proficiency in using email and chat support software.
•    Strong problem-solving skills and a customer-centric approach.
•    Ability to work independently as well as in a team environment.
•    Familiarity with e-commerce platforms and processes is advantageous.