Back Office Executive

Customer Success, Service & Operations 6 months ago
Employment Information

Job description

Greetings from Trigent Software!!!
Responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of an identified mentor/lead.
The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.  

Competencies:

Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, TimeShare property, Claims Servicing & Claims Prevention etc.
Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks
Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics
Ability to display the culture of FTR (First Time Right) While processing orders
Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively

 

Skills
Problem-Solving & Decision Making Lead Generation Negotiation Skills Customer Relationship Management (CRM) Prospecting Product Knowledge Cold Calling Techniques Closing Sales
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