Technical Support Engineers
IT & Information Security
7 months ago
Employment Information
Job description
VectraFORM Engineering & Solutions Pvt Ltd (Vectra) is looking for Technical Support Engineers to join our dynamic team and embark on a rewarding career journey
Provide technical support to customers and internal teams.
Diagnose and troubleshoot hardware and software issues.
Collaborate with development teams to resolve complex problems.
Document and track issues in a ticketing system.
Provide training and guidance to users and junior engineers.
Monitor system performance and recommend improvements.
Ensure customer satisfaction and meet service level agreements.
Skills
Network Security
Threat Detection
Data Encryption
Firewalls & VPNs
Penetration Testing
Incident Response
Cybersecurity Awareness
Risk Management
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