Technical Support Engineer
Customer Success, Service & Operations
6 months ago
Employment Information
Job description
• Provide voice-based support to internationaldomestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.
Skills
Problem-solving
analytical thinking
Customer Support
Service Level Agreement (SLA) Management
Onboarding & Training
Feedback Collection & Analysis
Customer Satisfaction Measurement
Inventory & Order Management
Project Scheduling
Project Documentation
Share this
Similar jobs
Subscribe Us
Stay Updated
