Job description

A Technical Consultant is responsible for troubleshooting, optimizing, and improving various technical systems, including web-based portals, software applications, and hardware components. They work closely with clients or internal teams to ensure that all technical solutions are functioning efficiently and meeting business requirements.

Key Responsibilities:

1.    Technical Troubleshooting & Support:
•    Identify and resolve log errors, system failures, and software bugs.
•    Diagnose and fix performance issues in applications, web portals, and IT infrastructure.
•    Perform root cause analysis and recommend permanent solutions for recurring issues.
2.    System Analysis & Performance Optimization:
•    Evaluate existing technical solutions and suggest improvements for efficiency and scalability.
•    Optimize software performance, reduce load times, and enhance system stability.
•    Work with development teams to implement performance enhancements and security measures.
3.    User Training & Support:
•    Train end-users on how to use software applications, hardware, and IT tools effectively.
•    Provide technical documentation and user manuals.
•    Conduct workshops and one-on-one training sessions to improve user competency.
4.    Hardware & Software Management:
•    Assist with software installations, upgrades, and system configurations.
•    Perform diagnostic tests to ensure smooth operation of hardware and software.
•    Collaborate with IT support teams to maintain system reliability.
5.    Collaboration & Communication:
•    Work closely with IT teams, developers, and business stakeholders to align technical solutions with business needs.
•    Provide clear technical reports and recommendations to management.
•    Stay updated with the latest industry trends and best practices.