Job description

•    Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
•    Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
•    Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
•    Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
•    Should have working knowledge in any ticketing tools especially ServiceNow.
•    Should have quick learning and monitoring skills.
•    Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.
•    Knowledge in Information Security concepts aligning to ISO 27001 standards.
•    Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
•    It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.
•    ITIL V4 certified professionals
•    Great with English proficiency in terms of communication, fluency, accent.
•    Prior experience in supporting Global users US, UK and Europe.