Sales and Support Executive
Customer Success, Service & Operations
6 months ago
Employment Information
Job description
Sales Responsibilities:
• Engage with potential and existing clients to understand their requirements.
• Build and maintain strong client relationships to ensure repeat business.
• Provide product and service information to customers.
• Assist in preparing sales proposals and quotations.
• Collaborate with internal teams to support customer needs.
Support Responsibilities:
• Handle customer inquiries via phone, email, and chat.
• Assist clients with troubleshooting and resolving basic product issues.
• Escalate complex issues to the relevant department when needed.
• Maintain accurate records of customer interactions and feedback.
• Contribute to process improvements based on customer feedback.
Skills
Data Analysis
Communication Skills
Lead Generation
Negotiation Skills
Customer Relationship Management (CRM)
Prospecting
Product Knowledge
Cold Calling Techniques
Closing Sales
Networking
Customer Needs Analysis
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