Job description

•    Monitoring Network Infrastructure: Learn how to monitor network systems, servers, and related infrastructure for performance, security, and availability
•    Troubleshooting: Assist in identifying and resolving network issues, outages, and performance problems
•    Work closely with experienced engineers to diagnose and resolve issues effectively
•    Incident Response: Assist in responding to network incidents and outages, following predefined procedures and protocols to minimize downtime and service interruptions
•    Alert Handling: Monitor network monitoring tools and respond to alerts, including alarms for network performance degradation, security breaches, or system failures
•    Documentation: Maintain accurate and up-to-date documentation of network configurations, changes, and incident reports
•    Report Generation: Assist in creating daily, weekly, and monthly network performance and incident reports for analysis and improvement
•    Escalation: Learn the process of escalating issues to senior NOC engineers or other support teams when necessary, and follow up on issue resolution
•    Software and Tools: Familiarize yourself with network monitoring and management tools and software used in the NOC, such as network monitoring systems and ticketing systems
•    Security Compliance: Follow security policies and procedures to ensure the integrity and confidentiality of network data
•    Training and Certifications: Participate in training programs and work towards obtaining relevant certifications, such as CompTIA Network+ or Cisco CCNA, to develop the necessary skills and knowledge for NOC operations
•    Shift Work: Be prepared to work in shifts, as NOCs often provide 24/7 monitoring and support
•    Collaboration: Work closely with other team members, NOC engineers, and IT professionals to address network-related issues and incidents
•    Process Improvement: Contribute ideas and feedback for improving NOC procedures and processes based on your observations and experiences