Job description

TIS Coordinator is and individual performance role, where in the individual will have the complete ownership to drive the complete TIS process from start till completions for X no of sites w.r.t interior, exterior or refurbishment relating to bank branches, restaurants, atms etc.

•    The Individual will be assigned a set of sites on monthly basis and he will be responsible for :
•    Performing site visits and submit site reports
•    Coordinating with third parties for deliveries of products and services (TIS related only)
•    Implementation and completion of complete site work under the defined scope of Total Implementation Services (TIS).
•    Maintaining a healthy communication channel with the customer on regular basis
•    Work in a team and follow appropriate escalation channels
•    Handing over of site to customer or pre-agreed handing over process.
•    Managing vendors to do the execution job for sites.
•    The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager.
Education
Diploma in Civil/Architecture OR College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.

Experience Preferred

•    Job-related experience in execution/implementation and coordination of civil or interior works is preferred.
•    Partner/Contractor Management (Partner satisfaction, Training and education to partners etc.
•    Quality Management (100% defect free sites )
•    Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner.
•    Coordinating and monitoring the performance of vendors in maintaining the timeframe quality of the materials services delivered.
•    Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures.
Customer Relations/Customer Satisfaction
•    Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
•    Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
•    Communicates to all levels - Customer/Team Members/Territory Manager,
•    through out the entire service activity.
•    Represents NCR in a manner that reflects positively on the image and reputation of the company

Customer Services

•    Assists or delivers the following customer services:
•    Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.
•    Respond and initiate immediate actions for calls received for any site related issues.