Hiring freshers - Voice process
Customer Success, Service & Operations
6 months ago
Employment Information
Job description
Roles & Responsibilities:
• Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility.
• Suggesting the customer alternative products based on need, lifestyle & spending power.
• Explaining the customers about the benefits and offers related to the products.
• Verify customer details and guide them through the application gateway.
• Maintain amicable conversation throughout the call and build customer delight.
Skills
Customer Support
Service Level Agreement (SLA) Management
Onboarding & Training
Feedback Collection & Analysis
Retention Strategies
Customer Satisfaction Measurement
Inventory & Order Management
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