Job description

•    To manage & resolve vendor requirements & queries
•    Identify and escalate issues to supervisors
•    Build sustainable relationships with vendors through open and interactive communication.
•    Convince, convert and onboard the leads by providing necessary information about our services.
•    To provide on time, service-related information to Vendors
•    Document all call information according to standard operating procedures
•    Ability to respond to vendor queries in a timely and qualitative manner
•    Analyzing the process & suggest streamlining of processes as and when required
•    Any degree
•    0-5 years of work experience in a relevant field / retail sales / e-commerce, etc
•    Knowledge of customer-vendor relationship & practices
•    Excellent typing skills
•    Superior listening, verbal, and written communicaytion skills (Tamil and English)
•    Ability to handle the stressful situation appropriately
•    Lead Conversion & Convincing skills
•    To manage and resolve customer requirements & queries.
•    Identify and escalate issues to supervisors
•    Build sustainable relationships of trust through open and interactive communication.
•    To respond to high volume incoming calls from customers in a polite & gentle manner
•    Document all call information according to standard operating procedures
•    Follow up customer calls where necessary
•    Able to resolve customer s queries in a timely and qualitative manner