Executive Business Process

Customer Success, Service & Operations 6 months ago
Employment Information

Job Description

Requirement:
We are looking for candidates who have experience in Back office (Non Voice process) who have hands on experience with UK/ US process. Work timing will be 9 am to 6 pm Indian time (weekends off).
As a back office executive it is your job to process back office work based on documents and information provided. It is an important role as information in these systems is only valuable if it is accurate, up to date and useable. You will be part of the back office team and will play a valuable role in helping to grow the business.

Your role is to:
•    Ability to extract information and process from documents
•    Ability to correspond with our colleagues in UK through email
•    Mail merge and produce letters for mail shots to existing and potential customers.

Skills and interests
Accuracy is the name of the game when it comes to the skills needed. The information you are working with is going to be used for senior level decision making and to reach customers so it's vital that it is correct. We have to be sure we are mailing information to the right people and that any communication is accurate and well presented.


 

 

Skills
Negotiation Skills Customer Relationship Management (CRM) Prospecting Product Knowledge Cold Calling Techniques Closing Sales Networking Presentation Skills Customer Needs Analysis Business Networking Onboarding & Training Customer Satisfaction Measurement
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