Device Associate, Device OS Tech Support

Customer Success, Service & Operations 6 months ago
Employment Information

Job description

•    Ensure to execute test cases prepared for testing Software builds on the mobile platform
•    Perform daily quality checks as per established guidelines and report deviations accurately
•    Understand and ramp up on testing procedures, guidelines and policies for new devices and apply the same in day-to-day work.
•    Use software tools for validation, analysis and data capture on a daily basis
•    Be comfortable with capturing results, communicating and escalating failures and providing status reports

Key job responsibilities
•    Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on multiple platform
•    Raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms
•    Responsible for security and maintenance of the company assets, accessories and devices allocated to perform daily operations
•    Understand testing procedures, guidelines and policies for new devices and apply the same in day-to-day work.
•    Use software tools for validation, analysis and data capture daily
•    Capture and communicate test results, escalate failures. Deep Dive on defects identify rootcuase etc.
•    Identify improvements that help project key metrics such as productivity, defect leakage, quality in work assignments, errors, mismatches etc. - Bachelors degree
•    Knowledge of QA methodology and tools
 

Skills
Requirement Analysis Decision Making Customer Retention Strategies Service Level Agreements (SLAs) Problem-Solving & Decision Making Customer Relationship Management (CRM) Product Knowledge Collaboration & Teamwork
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