Job description

•    To achieve the assigned branchs Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits
•    Achieve collections target by visiting customers/agency
•    Monitor performance against set parameters and provide regular updates
•    Ensure legal guidelines are complied with while repossessing products
•    Maintain accurate records of customer interactions and transactions
•    Provide regular reports on collection activities and performance
•    Handle escalations promptly and effectively to resolve issues
•    Daily DRR (Daily Risk Report) management
•    Develop and implement strategies to improve collection rates
•    Case to Case tracking
•    Resolution at per AOP with in agreed timelines
•    Portfolio Management
•    Debt Collection Strategy
•    Target Achievement
•    Regulatory Compliance
•    Reporting and Analysis
•    Risk Management
•    Team Leadership
•    Vendor Management
•    Co-ordinating with internal and external clients