Job description

•    Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
•    Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
•    Collaborate internally and support the technical onboarding of new customers including users set-ups, configurations, etc
•    Monitoring validating data automated processes
•    Document knowledge and help educate colleagues and teammates on technical cases
•    Keep current with product knowledge and latest features and functionality

Qualifications

•    Experience providing technical support or being part of implementation team
•    Good level of written and spoken English must have!
•    Great written and verbal client communication skills
•    Strong troubleshooting and problem-solving skills while being highly detail oriented
•    Strong customer service orientation
•    Strong SQL background- must have!
•    Willingness to work outside of business hours from time to time
•    Team spirit, self-motivation and a positive attitude
•    Bachelors degree in information systems, computer science, industrial engineering or equivalent
•    The ability to work with multiple interfaces and tasks in a dynamic environment
•    Experience with supporting an analytic product in a SAAS environment