Job description

Responding to customer inquiries and resolving technical issues via phone, email, or chat.Providing accurate and relevant technical information to customers.Troubleshooting and diagnosing technical issues and providing solutions to customers.Collaborating with other departments, such as engineering and product development, to identify and resolve complex technical issues.Maintaining accurate and up-to-date customer records and documentation.Developing and delivering technical training to customers and internal staff.Participating in the development and testing of new products and features.