Job description

We are seeking both freshers and experienced candidates who are enthusiastic about building a career in the Customer Support domain. The ideal candidates should possess excellent verbal communication skills in both Hindi and English and have a passion for providing exceptional customer service.

Key Responsibilities:
•    Handle Inbound & Outbound Customer Calls in Hindi and English.
•    Assist Customers with their queries, complaints, and service requests.
•    Resolve Customer Issues efficiently and ensure customer satisfaction.
•    Provide Product/Service Information to customers.
•    Document Customer Interactions accurately in the system.
•    Maintain a Professional and Friendly Tone during customer interactions.
•    Meet Performance Targets and adhere to quality standards.

Skills & Qualifications:
•    Freshers and Experienced Candidates are Welcome.
•    Fluency in Hindi and English (Verbal Communication) is a must.
•    Good Listening Skills and Empathy towards customers.
•    Basic Computer Skills (Typing, MS Office, Data Entry).
•    Problem-Solving Ability and Customer-Focused Approach.
•    Willingness to Learn and Adapt to a Fast-Paced Environment.