Customer Support Associate

Customer Success, Service & Operations 7 months ago
Employment Information

Job description

Education: Bachelors in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation)
Experience: 0 to 1 years of experience.

Skills, knowledge & experience:

•    Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques. Hands on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM
•    Excellent communication in English (written & Verbal) - ability to interact with native English speakers.
•    Adequate Typing skills minimum of 25 wpm with 98+% accuracy
•    Proficiency in Microsoft Office MS Word and MS Excel and/or MS Access
•    Positive attitude towards work, team, learning and taking up initiatives/tasks.
•    Ability to provide accurate information in user-friendly manner.
•    Flexible to shifts.
•    Attention to details - Quality, training abilities and people management.
•    Ability to handle business calls.

 

Skills
Customer Relationship Management (CRM) Customer Support Service Level Agreement (SLA) Management Onboarding & Training Retention Strategies Customer Satisfaction Measurement Project Scheduling
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