Job description

• 5kcarcare is looking for Customer Support to join our dynamic team and embark on a rewarding career journey

• A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction

Duties may include:

• Responding to customer inquiries via phone, email, or live chat

• Troubleshooting technical problems and providing solutions

• Recording and updating customer information in databases

• Escalating complex issues to higher levels of support

• Maintaining a high level of knowledge about company products and services

• Providing exceptional customer service and building positive relationships with customers

• Collaborating with other teams to resolve customer issues and improve processes

• Staying current with industry developments and updates to company policies

• Continuously seeking ways to improve customer experience and overall satisfaction

Qualifications:

• Excellent written and verbal communication skills

• Strong problem-solving and decision-making abilities

• Ability to multitask and prioritize tasks effectively

• Knowledge of customer service principles and practices

• Previous experience in a customer support role

• Familiarity with CRM software and ticketing systems

• Positive attitude and a desire to help customers