Job description

• Onboarding and Training: They assist service providers in the onboarding process, helping them understand Amazon s policies, procedures, and guidelines. They may also provide training on using Amazon s tools and services effectively.

• Technical Support: They offer technical support to service providers who may encounter issues with Amazon s Seller Central or Vendor Central platforms, helping them troubleshoot and resolve technical problems.

• Performance Metrics: They may provide insights and guidance on improving key performance metrics, such as seller ratings, customer feedback, and shipping performance, to ensure service providers maintain a high level of customer satisfaction.

• Policy Guidance: Customer service personnel help service providers understand and adhere to Amazon s policies, including those related to product listings, advertising, and customer communication.

• Dispute Resolution: They assist in resolving disputes between service providers and customers, helping to mediate conflicts and find mutually beneficial solutions.

• Payments and Financial Inquiries: They can address questions related to payments, account statements, and financial transactions between service providers and Amazon.

• Feedback and Improvement: Customer service personnel may collect feedback from service providers about their experiences working with Amazon and use this information to identify areas for improvement in Amazon s services and processes.

• Communication: They maintain open lines of communication with service providers through various channels, such as email, phone, and chat, to address inquiries promptly and professionally.

Expectation

• University Bachelor or Master s Degree

• A burning passion for online businesses & Startups.

• Good communication skills in English is a must.

• Ability to take initiatives, creativity, and a communicative personality.

• Have an eye for details.

• Good organisation skills.

• Results-driven.

• Enthusiastic to learn, improve, and develop yourself personally.