Job description

• Maintain up-to-date customer database and records in the system

• Service Reminder call to customers as per process

• Take appointments during Service Reminder calls and update the system

• Post Service Feedback calls to customers as per the process

• Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

• Follow up to ensure that appropriate actions were taken on customers requests/ complaints.

• Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

• Do Insurance renewal reminder calls and promote BharatBenz Insurance.

• Make service measure calls as per requirement

• Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities