Job description

•    Attracts potential customers by answering product and service questions, suggesting information about other products and services.
•    Maintains customer records by updating account information.
•    Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•    Issuing refunds or compensation to customers
•    Provide accurate, valid and complete information by using the right methods/ tools
•    Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
•    6 months- 1 year of experience in similar domain.
•    Good Communication skills
•    Good Customer handling skills