CSR TMS Technician
Customer Success, Service & Operations
7 months ago
Employment Information
Job description
• Overall CSR TMS truck operation
• Preventive and Scheduled Maintenance of CSR Truck
• Responsible for optimum cleaning performance at any time in the given area
• Spares consumption monitoring & management
• Execution support for Special activities (Such as Marketing Demo’s, Special sweeping as per Instruction of our Management & Corporation team)
• Assisting with Technical Documentation team (Verification of Instruction & Spare parts manual)
• Extending support to Product validation on need basis
Skills
Conflict Resolution
Customer Relationship Management (CRM)
Troubleshooting & Problem Solving
Customer Support
Service Level Agreement (SLA) Management
Onboarding & Training
Feedback Collection & Analysis
Retention Strategies
Customer Satisfaction Measurement
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