Job description:

Responsibilities:

•    Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
•    Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
•    Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
•    Building lasting relationships with customers and other call center team members based on trust and reliability.
•    Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
•    Making sales or recommendations for for Business