Cognizant Hiring-Freshers- Chennai
Customer Success, Service & Operations
7 months ago
Employment Information
Job description
Responsibilities:
• Fair understanding on Retail Banking domain.
• Fair Knowledge of different Retail Payment services.
• Prior experience in Fraud investigations and Dispute Resolution
• Deep understanding on various regulations (Reg E, Reg Z).
• Good Communication- Oral & verbal.
• Willingness to work in night shifts/ WFO.
• Ability to close the assigned work within the specified SLAs.
• Self-Motivated and Good team player.
Skills
Conflict Resolution
Customer Relationship Management (CRM)
Customer Support
Service Level Agreement (SLA) Management
Onboarding & Training
Customer Satisfaction Measurement
Inventory & Order Management
Decision-Making
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