Service Desk Engineer
Sales & Business Development
Quality Assurance
Research & Development
7 months ago
Employment Information
Job description
Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat
Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions
Determine the best solution based on the issue and details provided by customers
Open to work in rotational shifts, 24/7 support environment
Good communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation
Education
UG: Any Graduate
PG: Any Postgraduate
Skills
Problem-solving
analytical thinking
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