Job description

•    Providing legendary customer service to all customers.
•    This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
•    Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles.
Responsibilities and essential job functions include but are not limited to the following:
•    Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
•    Anticipates customer and store needs by constantly evaluating environment and customers for cues.
•    Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
•    Develops enthusiastically satisfied customers all of the time.
•    Welcomes and connects with every customer.
•    Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
•    Responds to customer needs and says thank you to every customer.
•    Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.
•    Delivers legendary customer service to all customers by acting with a customer comes first attitude.
•    Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
•    Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.
•    Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
•    Maintains a clean and organized workspace so that partners can locate resources and product as needed.
•    Maintains regular and consistent attendance and punctuality.
•    Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
•    Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
•    Protects employees and customers by providing a safe and clean store environment.
•    Follows store policy and procedures for operational flow at each station.