Job description

Duties and Responsibilities

•    Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
•    Review cases due to credit card fraud and investigate the case to find a solution
•    Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
•    Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
•    Tracking and maintaining fraud incident reports and other related analysis
•    Work with clients to collect and document information that may be used in resolving outstanding disputes
•    Ensure that all chargeback activities are handled in accordance with regulatory requirements
•    Compile the figures from various databases to build the team monthly chargeback report
•    Validating chargeback report by utilizing internal and external software systems
•    Providing support for special projects as required
•    Ensuring adherence to quality parameters
•    Analyze and develop service improvement strategies in response to client feedback
•    Support in complaint monitoring and effective and timely complaint resolution

Job Requirements
•    Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
•    Be a good team player and collaborate well with others with respect and dignity
•    Good verbal and written communication skills
•    Ability to interact with client and team members in a professional and respectful manner
•    Proven ability to multi-task, handle stressful situations and deadline pressures
•    Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
•    Problem-solving skills. Accuracy and attention to detail
•    Should be creative, systematic and fast learner
•    Strong oral and written competency
•    Minimum 0 to 1 years of relevant work experience.