Job description

•    The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts
•    Achieve collections target by visiting customers/agency
•    Monitor performance against set parameters and provide regular updates
•    Ensure legal guidelines are complied with while repossessing products
•    Maintain accurate records of customer interactions and transactions
•    Provide regular reports on collection activities and performance
•    Handle escalations promptly and effectively to resolve issues
•    Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
•    Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget
•    AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients